FAQ
Do you make all this stuff?
We certainly do, but we have a few special helpers, too. For our concrete family, every piece is hand-poured, stained, and then painted by us in-house. We also stock beautiful terracotta, glass, and wood finds, which are special imports we’ve sourced. Our metalwork is a mix of imported treasures and pieces crafted by local artists.
Why are listed prices less than what I paid?
Great question. Our website prices are before tax or cash adjustment. If you paid using a different method, that likely accounts for the difference. Sometimes, we do update our prices over time. If you aren't sure what happened, just send us a message with the item name and how you paid, and we’ll take a closer look.
How does cash rounding work?
To help keep our checkout process quick and simple for everyone, we round all cash transactions to the nearest dollar. This helps avoid the hassle of dealing with small change and keeps lines moving smoothly.
Here is how we do it: when your total rounds up, we don’t keep the difference. Instead, we contribute that amount monthly to Albert's Dog Lounge, a local nonprofit for senior foster dogs. We believe in supporting our neighbors and helping our community, so every rounded-up penny helps a good cause right here at home. If your total rounds down, the price is simply adjusted slightly lower.
Can I request custom orders?
Yes! We love making things special. We currently take custom orders for concrete pieces or custom paint jobs on existing items. Please allow about 3 to 6 weeks for custom work, as we want to ensure the highest quality for your piece. We also balance our time carefully between custom requests and keeping our regular inventory full.
I have a statue of X and want another, but can't find it—can you make a copy?
It is possible! Reproducing a statue takes time; it requires weeks or even months of careful latex layering to create a mold from your existing piece. It also depends on the material. Send us some pictures of the statue you love, and we can let you know if it’s feasible to bring that same style into our concrete collection.
You used to have item X but I haven't seen it in a while—will you get more?
We wish we could promise a restock, but we’re small and often deal with unique inventory. If the item is imported (like wood or glass), it likely means we purchased a single run, and the maker might not have more to give. If it is one of our concrete items, the mold may have worn out, or we simply haven't had the chance to cast it yet. If you let us know what you're looking for, we'll do our best to keep an eye out for you.
Return and Privacy Policy
We have a 14-day return policy. You can request a return within 14 days of receiving your item, provided it’s unworn, unused, with tags, and in original packaging. You'll need the receipt or proof of purchase. To initiate a return, contact us at support@bellagoatfarms.com. Certain items, like perishable goods and sale items, are non-returnable. Refunds are processed within 10 business days after we inspect your return.
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
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