Shipping policy

Shipping & pickup

Bellagoat Farms ships lighter, packed items and holds larger garden pieces for local pickup. This page explains how we decide which is which, how long fulfillment takes, and what to do if something goes wrong.

Shipping times below are estimates, not guarantees. Processing time (us packing the order) is separate from transit time (the carrier moving it).

What can ship vs. what is pickup only

Checkout shows the options that apply to the items in your cart.

Shippable: Most items we have weighed at 20 pounds or less can be mailed. Gift cards are delivered by email and do not ship or require pickup.
Pickup only: Larger or unweighed pieces — including most concrete statues, oversized pottery, and bulky metal or wood — stay pickup only. If an item cannot be shipped, you will not see parcel rates for it at checkout.

If your cart mixes shippable and pickup-only items, checkout may split them: shippable pieces can mail, and pickup-only pieces wait for you at the farm or lumberyard. You can also place two orders if you prefer.

Order processing

We are a small workshop, not a warehouse. After we receive your paid order:

Shippable orders are typically packed and handed to the carrier within 3–7 business days.
Weekends, Wisconsin holidays, and days we are at markets do not count as business days.
Orders placed on a weekend or holiday start processing the next business day.
Custom concrete or custom-paint work is made to order. Please allow about 3 to 6 weeks before the piece is ready to ship or pick up. We will confirm timing when we accept the custom request.

You will get an order confirmation as soon as you check out, and a second email with tracking when a shippable order leaves us.

Local pickup

Pickup is free. Choose Local pickup at checkout when it is offered. We will email you when the order is ready. Please wait for that email before you drive out.

Farm (in-season retail)
W8312 County Rd A, Delavan, WI 53115
Saturday and Sunday, 10:00 a.m. – 5:00 p.m., April through October, weather and snowfall permitting.

London Lumberyard (returns, off-season showroom, and pickup by appointment)
34 Depot Rd, Cambridge, WI 53523
By appointment only. Email support@bellagoatfarms.com to schedule.

Please bring a photo ID and the pickup email or order number. We hold ready orders for 14 days. After that we may cancel and refund the unused items, minus any custom work already completed.

Pickup-only pieces are yours to load. Bring a vehicle (and extra hands) that can take the weight. We cannot leave large statues unattended or load them into an undersized car.

Domestic shipping

Where an item is shippable, rates and delivery estimates are calculated at checkout from the destination you enter, package weight, and package size.

Method	Where	Cost	Typical transit after we ship
Standard	Contiguous United States	Calculated at checkout	3–8 business days
Expedited (if offered)	Contiguous United States	Calculated at checkout	Shown at checkout
Local pickup	Delavan farm or Cambridge lumberyard	Free	When we email that it is ready

Add processing time to transit time for a realistic arrival window. For example, a 5-business-day process plus 5-day transit is about two weeks, not five days.

Any free-shipping promotion on the site or at checkout applies only as written there (for example, a minimum order or eligible items only). Pickup-only items do not qualify for parcel free shipping.

We ship with common carriers (such as USPS, UPS, or FedEx). The carrier on your checkout option or tracking email is the one used for that shipment.

Where we ship — and where we don’t

We ship eligible items to the contiguous United States.
Alaska, Hawaii, US territories, PO Boxes, and APO/FPO/DPO: [Not available / contact us before ordering]. Many of our packages are fragile or oversized and cannot go to a PO Box.
We do not ship pickup-only items. There is no freight or white-glove option on the website; email us if you need a quote for a large piece.

International orders

If checkout offers a rate to your country, we can ship that order. If it does not, we do not ship there.

International transit is often 1–4 weeks after we ship, plus customs. You are responsible for duties, taxes, brokerage, and import fees. We do not collect them in advance unless checkout shows them, and we cannot mark packages as gifts or under-value them. Refused or undeliverable international parcels are not refunded for those fees or for return postage.

If you are in the European Union, statutory withdrawal rights are described in our refund policy.

Tracking

When a shipment goes out, we email a tracking number. Use that link (or your order status page) for carrier updates. Tracking can take a day to move after the label is created. If there is no scan for 7 business days after the ship email, write to support@bellagoatfarms.com with your order number.

Packaging

Garden pottery, glass, terracotta, metal, and small concrete pieces are packed to survive parcel handling, not a drop off a truck with no padding. Hidden damage can still happen in transit. Please keep the box and packing until you have inspected the order.

Lost, delayed, or damaged packages

Inspect on arrival. If the item is wrong, broken, or the box is crushed, photograph the outer box, inner packing, and the item, then email us at support@bellagoatfarms.com within 48 hours of delivery. We will work the carrier claim and replace or refund as appropriate.

Marked delivered but you don’t have it. Check around the building, with neighbors, and with the carrier first. Then contact us within 7 days of the delivery scan. We may open a carrier investigation before we reship or refund.

Delays. Weather, peak season, carrier backlogs, and customs are outside our control. We will share what tracking shows. We do not refund shipping solely because a parcel is late unless the carrier confirms it is lost.

Once the carrier has the package, risk of loss follows the carrier’s rules. We will still help you file a claim.

Wrong or incomplete addresses

The address you enter at checkout is the address we ship to. We are not responsible for parcels we shipped as addressed if the address was wrong, incomplete, or missing an apartment number. Extra postage to redirect or reship is the customer’s cost. If the parcel comes back to us, we can reship after you pay the new postage, or refund the product minus original shipping.

Changes, cancellations, and returns

To change or cancel, email support@bellagoatfarms.com as soon as you can. We can usually stop an order only before it is packed or handed to the carrier. Custom work that has already been started cannot be canceled for a full refund.

Returns, exchanges, and refunds (including the 14-day window and non-returnable custom items) are in our refund policy. Return packages go to:

Bellagoat Farms LLC
34 Depot Rd
Cambridge, WI 53523
United States

Do not send a return without writing us first. Unannounced parcels may not be accepted.

Busy seasons and interruptions

Market weekends, winter weather, carrier disruptions, and holidays can slow both packing and transit. When we know of a delay that will affect many orders, we post a note on the store. Gift orders should be placed with enough processing + transit time; we cannot promise a date for an event or holiday.

Questions

Bellagoat Farms LLC
Email: support@bellagoatfarms.com
Phone: (305) 912-4628
Mailing address: 34 Depot Rd, Cambridge, WI 53523, United States